Learning Center

Looking for more information about WD products? You've come to the right place.

Please select your product family:

    My Cloud Home My Cloud My Cloud DL My Cloud EX My Cloud PR My Passport Wireless

Common Questions:

  • How to set up your My Cloud Home

    Watch this short video to learn how to:

    • Set up My Cloud Home through a mobile web browser
    • Set up My Cloud Home if device is not automatically found with your nine digit code
  • How to upload content from your mobile phone

    Watch this short video to learn how to:

    • Set up auto backup for your Camera Roll
    • Manually upload content to your My Cloud Home
    • Take a photo or video and save directly to your My Cloud Home device
    • Download all your content from a public cloud service (Dropbox, Box, One Drive, etc.) to your My Cloud Home device
    • Transfer all the content from your current My Cloud to the new My Cloud Home
    • Plug in a USB storage device and copy content to your My Cloud Home
  • How to centralize all your content

    Watch this short video to learn how to:

    • Download all your content from a public cloud service (Dropbox, Box, One Drive, etc.) to your My Cloud Home device
    • Transfer content from your current My Cloud to your new My Cloud Home device
    • Use MyCloud.com to upload content
  • How to share content

    Watch this short video to learn how to:

    • Share a photo or file with your friends and family using the mobile app, the MyCloud.com, or the Desktop app
  • How to add users

    Watch this short video to learn how to:

    • Add friends and family members to your device for their own private space
    • Manage users from your mobile phone
  • How to help secure your device

    Watch this short video to learn how to:

    • Set up a Passcode and Touch ID on your mobile app
    • General pointers on helping to keep your device secure